Aloma Home Care strives to provide customized care services tailored to meet the unique needs of each client. When it comes to determining the cost of our services, we understand the importance of transparency and affordability. We recognize that each individual requires a different level of care and assistance, which is why we offer personalized consultations to provide accurate estimates of care. We believe everyone deserves access to high-quality care that is both affordable and effective, and our team is dedicated to ensuring pricing is fair the care we provide.
We offer flexible payment options for your convenience, including:
Since we are non-medical, we do not accept Medicare or Medicaid as a form of payment for services.
You may be eligible for Aid and attendant benefits of you meet the following criteria:
Yes. From your client dashboard on SmartCare, go to client manager forms and resources. Here you can view all the onboarding signed documents, care plan, VA orders (if applicable) and more.
Our caregivers use standard infection control principles including universal precautions as directed by the CDC. PPE (personal protective equipment) such as gloves and masks will be supplied to caregivers by Aloma. In addition, all caregivers must complete a pre-screen prior to every shift. If fever or illness is indicated, the caregiver is prohibited from electronically clocking into the SmartCare portal. Once administrators/Care supervisors are contacted, you will also be made aware. Aloma follows CDC guidelines and protocols, so caregivers are quarantined and documented days off are observed in accordance. If a caregiver is unavailable due to an illness and an alternate is not available, families may have to provide interim care.
Upon onboarding, you were given a complaint and grievance form. You may fill that out or contact your assigned care lead, client manager, or home office. There is also a place in Smart Care where you can leave feedback about your caregiver (both positive and negative) which we encourage you to do. To leave feedback, go to your Smart Care dashboard and scroll down to “My feedback”. Here is where you will find a section to document complaints, suggestions, and rate your caregive.
Each caregiver goes through a rigorous screening process, which includes:
Aloma spends a great deal of time recruiting, hiring, and training caregivers. We have a tier system that matches a qualified caregiver that matches the clients’ need. Along with the background checks, we also have them go through a very extravagant and lengthy orientation and training program. We also do continued training and repeat all background checks yearly. We will be in constant contact if there is ever a concern, please let us know!
Yes! We encourage the caregivers to eat meals with the client if requested.
No. To protect the client and caregiver interests, all client payments must be received electronically or through arrangements made with the client manager. Aloma prohibits caregivers from receiving money from clients directly. Gifts under $25 are allowed but must be disclosed to management immediately.
An annual assessment is conducted to meet state requirements. However, if there are any changes in your needs or condition, a reassessment may be warranted sooner to ensure you receive the appropriate level of care, which may also include additional supervisory visits based on those changes.
In-Home care allows older adults to remain in the comfort of their homes while receiving personalized, one-on-one care. It promotes independence, enhances safety, and provides a seamless continuation of care as your loved ones needs change over time.
At Aloma Home Care, we take pride in delivering customized, holistic care that is uniquely tailored to each client’s needs. Our client-centered approach, precise caregiver-client matching, and rigorous caregiver training guarantee that your loved one receives not only compassionate but also highly personalized care. In addition, we are Licensed, Bonded, and Certified, with ACHSAH Certified Senior Care Managers. As proud members of the AHI Group and a Veteran Co-Owned and Operated agency, we bring an exceptional level of professionalism and dedication to every client we serve.
