General

At Aloma Home Care, we take pride in delivering customized, holistic care that is uniquely tailored to each client's needs. Our client-centered approach, precise caregiver-client matching, and rigorous caregiver training ensure that your loved one receives not only compassionate but also highly personalized care. We are Licensed, Bonded, and Certified, with Certified Senior Care Managers [...]

In-home care allows older adults to remain in the comfort of their homes while receiving personalized, one-on-one care. It promotes independence, enhances safety, and provides a seamless continuation of care as your loved one's needs change over time.

An annual assessment is conducted to meet state requirements. However, if there are any changes in your needs or condition, a reassessment may be warranted sooner to ensure you receive the appropriate level of care, which may also include additional supervisory visits based on those changes.

No. To protect the client and caregiver, all client payments must be received electronically or through arrangements made with the client manager. Aloma prohibits caregivers from receiving money from clients directly. Gifts under $25 are allowed but must be disclosed to management immediately.

Yes. We encourage caregivers to eat meals with the client if requested.

Aloma spends a great deal of time recruiting, hiring, and training caregivers. We have a tier system that matches a qualified caregiver to the client's needs. Along with the background checks, caregivers also go through an extensive orientation and training program, plus continued training and repeated background checks yearly. We will be in constant contact [...]

Each caregiver goes through a rigorous screening process, which includes: Background checks by the Department of Public Safety Motor Vehicle Report (MVR) Sex offender registry checks Employment verification and reference checks Drug screenings

Upon onboarding, you were given a complaint and grievance form. You may fill that out or contact your assigned care lead, client manager, or home office. There is also a place in SmartCare where you can leave feedback about your caregiver (both positive and negative), which we encourage you to do. To leave feedback, go [...]

Our caregivers use standard infection control principles, including universal precautions as directed by the CDC. PPE (personal protective equipment) such as gloves and masks will be supplied to caregivers by Aloma. In addition, all caregivers must complete a pre-screen prior to every shift. If fever or illness is indicated, the caregiver is prohibited from electronically [...]

Yes. From your client dashboard on SmartCare, go to client manager forms and resources. Here you can view all the onboarding signed documents, care plan, VA orders (if applicable), and more.