FAQs

Aloma spends a great deal of time recruiting, hiring, and training caregivers. We have a tier system that matches a qualified caregiver to the client's needs. Along with the background checks, caregivers also go through an extensive orientation and training program, plus continued training and repeated background checks yearly. We will be in constant contact [...]

Each caregiver goes through a rigorous screening process, which includes: Background checks by the Department of Public Safety Motor Vehicle Report (MVR) Sex offender registry checks Employment verification and reference checks Drug screenings

Upon onboarding, you were given a complaint and grievance form. You may fill that out or contact your assigned care lead, client manager, or home office. There is also a place in SmartCare where you can leave feedback about your caregiver (both positive and negative), which we encourage you to do. To leave feedback, go [...]

Our caregivers use standard infection control principles, including universal precautions as directed by the CDC. PPE (personal protective equipment) such as gloves and masks will be supplied to caregivers by Aloma. In addition, all caregivers must complete a pre-screen prior to every shift. If fever or illness is indicated, the caregiver is prohibited from electronically [...]

Yes. From your client dashboard on SmartCare, go to client manager forms and resources. Here you can view all the onboarding signed documents, care plan, VA orders (if applicable), and more.

You may be eligible for Aid and Attendance benefits if you meet the following criteria: Over the age of 65 A veteran, spouse of a living veteran, or the surviving spouse of a veteran Served in active military duty for at least 90 days, with at least one day during a designated wartime (e.g., WWII, [...]

We offer flexible payment options for your convenience, including: Regular VA benefits, billed through Triwest Veterans Aid and Attendance benefits Long-term care insurance EFT (ACH) Credit cards and checks Since we are non-medical, we do not accept Medicare or Medicaid as a form of payment for services.

Aloma Home Care strives to provide customized care services tailored to meet the unique needs of each client. When it comes to determining the cost of our services, we understand the importance of transparency and affordability. We recognize that each individual requires a different level of care and assistance, which is why we offer personalized [...]