Upon onboarding, you were given a complaint and grievance form. You may fill that out or contact your assigned care lead, client manager, or home office. There is also a place in SmartCare where you can leave feedback about your caregiver (both positive and negative), which we encourage you to do. To leave feedback, go to your SmartCare dashboard and scroll down to “My Feedback.” Here is where you will find a section to document complaints, suggestions, and rate your caregiver.